The after-sales service of the Pulesi plasma cleaning machine is centered around rapid response, comprehensive support, and lifelong service. It is a rare "full-cycle, full-scenario, and fully transparent" intimate service system in the industry, ensuring that customers have no worries from equipment installation to decommissioning.
1. Extremely fast response: No waiting for faults, no production downtime
Pulesi promises a unified nationwide response time, covering all customers:
Suzhou area: arrival within 4 hours
Jiangsu, Zhejiang, and Shanghai: Respond and arrive on site within 24 hours
Other regions in the country: arrive at the scene within 48 hours
24-hour service hotline: 400-816-9009, open all year round in Kunshan Pulesi
II. Quality Assurance Commitment: The entire machine comes with a 1-year warranty, and you can rest assured about the core components
The entire machine is covered by a free one-year warranty: during the warranty period, any non-human-induced damage will be repaired and original factory parts will be replaced free of charge by Kunshan Pulesi.
Lifetime maintenance: After the warranty period expires, Kunshan Pulesi will provide maintenance at cost price and lifelong technical support.
Extended warranty for core components: Optional extended warranty services for key components such as RF power supplies and vacuum pumps, with a maximum duration of up to 3 years.
III. Full-process service: from installation to commissioning, one-stop solution
1. Installation and debugging
Professional engineers will provide free on-site installation and commissioning to ensure that the equipment meets the standards at the first attempt.
Optimize on-site process parameters to match customer products, directly producing qualified samples.
Provide operational training to ensure that operators can work independently.
2. Remote diagnosis (industry-leading)
80% of minor issues can be resolved remotely without the need for on-site visits, with production resuming as quickly as within 1 hour.
3. Regular inspection
During the warranty period, two free on-site inspections will be conducted annually to identify potential hazards in advance.
Provide equipment health reports, offer maintenance suggestions, and extend equipment lifespan.
4. Spare parts guarantee
The Kunshan headquarters has established a large spare parts warehouse, ensuring that commonly used accessories can be shipped within 24 hours.
The core components are directly supplied by the original manufacturer, eliminating counterfeits and ensuring stable equipment performance.
IV. Process Support: Not just repairing equipment, but also helping you improve yield
Lifelong process optimization: When customers upgrade their products or change materials, we will provide free process adjustment solutions.
Free sample testing: For new materials and processes, samples can be sent to the Pulesi Laboratory for free plasma treatment testing.
Customized service: Provide exclusive process packages tailored for specific industries such as semiconductors, medical, and photovoltaics.
V. After-sales Features: Truly "Thoughtful" Details
Transparent pricing: For repairs beyond the warranty, we provide a quotation before proceeding with the repair, ensuring no hidden costs.
Standby equipment support: During major maintenance periods, standby equipment can be provided to ensure uninterrupted production (limited to contracted customers).
Training Empowerment: Regularly hold open classes on plasma technology to help customers improve their process level.
Customer Archives: Establish a lifelong electronic archive for each device, recording data throughout the entire operation, repair, and maintenance cycle.
VI. Summary
Pulesi After-sales Service: 1-year warranty, lifetime maintenance, 4-hour on-site service in Suzhou, 48-hour nationwide on-site service, remote diagnosis + regular inspection, ensuring your plasma equipment never stops!
